Park View Surgery

186 Brownhill Road, London, SE6 1AT

NHS

Telephone: 0208 698 6566

Fax: 0208 698 6566

Policies

Confidentiality

The practice recognises the right of every patient to have information about themselves is kept secure and private.

Any information given to any member of the staff will remain confidential.

We have a confidentiality policy, which is adhered to every member of staff.

Suggestions and Complaints

We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets with national criteria but we don’t only want to hear from you when something goes wrong. If you have any comments or ideas regarding the running of the practice please speak to the Practice Manager or leave a message in our Comments box on the reception ledge.

Our Practice Complaints leaflet gives details of the procedure and is available from the Doctor or the Practice Manager. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

Patient Rights

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

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Order your Prescriptions

  • If there are any problems with issuing your prescription, we may call you to let you know.
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Patient Participation Group

Annual Practice Survey

Online Appointment Booking

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Friends & Family Test

  • We would like you to think about your recent experiences of our service.

Opening Times

  • Monday
    08:00am - 19:30pm
  • Tuesday
    08:00am - 18:30pm
  • Wednesday
    08:00am - 19:45pm
  • Thursday
    08:00am - 18:30pm
  • Friday
    08:00am - 18:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED